Return & Refund Policy

Eligible Return Conditions

• Item must be returned within 7 days of delivery
• Item must be unused, unworn, and unwashed
• Original tags must still be attached
• Item must be in its original packaging
• Proof of purchase (order number) required

Non-Returnable Items

• Items marked as "Final Sale" or "Non-Returnable"
• Undergarments and swimwear (for hygiene reasons)
• Items damaged due to customer misuse
• Items returned after 7 days of delivery

How to Return

1. Contact us on WhatsApp with your order number and reason for return
2. We will confirm eligibility within 24 hours
3. Send the item back via courier (return shipping cost borne by customer unless item is defective)
4. Once received and inspected, refund or exchange is processed within 3–5 business days

Refund Methods

Refunds are issued via the original payment method:

• COD: Refunded via bKash or Nagad (you'll need to provide your mobile number)
• bKash / Nagad: Refunded to the same account used for payment

Defective or Wrong Items

If you received a defective or wrong item, please contact us within 48 hours of delivery with a photo. We will arrange a free replacement or full refund including return shipping costs.